Privacy Policy

1. Who I Am

I operate as Fix IT Matt, providing home, business and technical support services in the Ross-on-Wye area.

Data Controller:
Matthew Burton
Website: https://fixitmatt.co.uk

I am committed to protecting your privacy and handling your information responsibly.

2. What Personal Information I Collect

I only collect information that I genuinely need to provide my services. This may include:

Information you provide directly

  • Name
  • Address
  • Phone number
  • Email address
  • Details about the task, job or issue
  • Photos you upload to explain a job or problem
  • Appointment bookings and preferences

Information collected automatically

When you visit the website:

  • Basic analytics (e.g., pages visited, device type, browser)
  • Cookies essential for site functionality

I do not use tracking for advertising, and I do not sell or share your data with advertisers.

3. How Your Information Is Used

I use your information to:

  • Respond to enquiries
  • Provide quotations and bookings
  • Attend appointments
  • Manage invoicing and payments
  • Improve services and communication
  • Maintain records for accounting and legal compliance

I only use your information where I have a lawful basis:

  • Contract: to carry out work you book
  • Legitimate interest: to run my business effectively
  • Consent: where you explicitly agree (e.g., photo uploads)
  • Legal obligation: for tax and accounting

4. How Your Information Is Stored

Your information may be stored securely in the following systems:

  • Square Appointments (for bookings)
  • Email (Apple iCloud / Outlook)
  • Calendars (Apple / Google sync for availability only)
  • Website forms (WordPress/Jotform)
  • Accounting tools (if used, e.g., FreeAgent or similar)

All systems are password-protected and use encrypted connections.

I do NOT store payment card details.

5. Who Your Information Is Shared With

I only share your data when necessary to run the business:

  • Square – appointment booking & reminders
  • Calendar providers (iCloud/Google) – to manage availability
  • Email platform – communication
  • Website hosting provider – secure delivery of contact forms
  • Accounting provider – if invoicing is required

Otherwise, I do not share your information with anyone, unless required by law.

6. How Long Data Is Kept

I keep information only for as long as needed:

  • Enquiries: up to 12 months
  • Job records & invoices: up to 7 years (legal requirement)
  • Photos or job notes: until the work is complete or no longer required
  • Calendar entries: as long as they remain relevant

You can request deletion of non-essential information at any time.

7. Your Rights Under GDPR

You have the right to:

  • Access a copy of your data
  • Correct inaccurate information
  • Request deletion (where legally allowed)
  • Object to certain uses
  • Withdraw consent for optional data
  • Request a copy of data in a portable format

To exercise any of these rights, please contact me.

8. Cookies & Website Analytics

fixitmatt.co.uk uses minimal, privacy-friendly analytics to understand website traffic patterns.

Types of cookies used:

  • Essential cookies required for site functionality
  • Anonymous analytics cookies (if enabled)

No advertising or behavioural tracking cookies are used.

You can control cookies through your browser settings.

9. Children’s Privacy

This service is not directed to children under 16.
I do not knowingly collect information from children.

10. Changes to This Policy

I may update this privacy policy as needed.
The latest version will always be published on this page.

11. Contact

If you have questions about this policy or how your data is used:

Fix IT Matt
Ross-on-Wye, Herefordshire
Website: https://fixitmatt.co.uk